How do patient payments and revenue flow through Healthaide?

FAQFees and BillingUpdated Sep 7, 2026

For patient payments involving Healthaide-provided clinical services, the Healthaide professional medical entity serves as merchant of record as described in the program structure. Clinical-service funds flow through the professional medical entity, Healthaide platform and administrative fees flow through Healthaide LLC, and revenue from products independently owned by the partner flows to the partner net of applicable processing.

merchant of recordpayment flowrevenue flowwho collects paymentclinical fundsadministrative fees
FAQSep 7, 2026

Is the patient charged up front?

Payment is authorized at intake, so the patient will see the money leave their account, but the full transaction does not settle until a provider approves them for care. If they are not approved, they do not pay.

FAQSep 7, 2026

What are all the charges I should expect?

Healthaide itemizes fees by service.

FAQSep 7, 2026

Can I sell custom non medication products through Healthaide?

Yes. You can sell your own non-prescription products and services through your branded business experience alongside Healthaide telehealth offerings.

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