Understand platform fees, invoices, and billing cycles.
Read your cost structure and profit
Understand the four cost lines on a variant, cost of medication, shipping, and exam fee, which sum to your cost of goods sold, and how profit is calculated.
Do I have to cut Healthaide a check back after I take a payout?
No.
Does the platform bill insurance, or is it cash pay only?
Cash pay only at this time.
When is the patient's card actually charged?
At checkout the system authorizes the card, which is a hold rather than a capture.
What is the monthly fee?
The base platform fee is 499 per month.
When does my monthly fee start?
You get runway before it turns on so you can get up and running first.
What are all the charges I should expect?
Three things.
How do I see exactly what I was charged on a sale?
Open the transaction in your Checkouts.
Are fees taken before or after I get paid?
Before.
Will I ever get charged for a patient who does not qualify?
What if a patient is approved at intake but disqualified during a provider consultation?
This is rare because the platform has hard disqualification rules built into the intake exam.
What is the difference between Earnings and Checkouts?
Earnings is your actualized money, what you have earned and can transfer to your bank.
Are there fees on the payout itself?
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