Understand data rights, HIPAA compliance, and privacy rules.
If I leave or shut down, what happens to my patient data?
You always own your customer data.
Where is patient communication stored, and is it secure?
In platform messaging is held inside the HIPAA compliant system, which is why patient care conversations belong there rather than in personal text or email.
Who handles the consent forms?
Healthaide provides one comprehensive consent form that covers all medication categories, including hormones.
Who owns the customer relationship and marketing data?
The partner owns the customer relationship, marketing data, and brand goodwill regardless of who serves as provider of record.
Why does some clinical communication stay in the Healthaide platform?
When Healthaide providers deliver patient care, the in app clinical messaging used to communicate with patients must remain in the Healthaide platform because that is where licensed providers conduct that care.
Is a Business Associate Agreement executed with every user?
Yes.
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