Medications and Protocols

Override a medication name and edit its resources

Rename a medication for your patients, update its description and image, and manage the resources patients see for it.

Understand refills and how the system handles them

Refill reminders run automatically. The patient requests a refill from their portal, a provider reviews, and the system routes the visit type.

How many medications are available?

The Healthaide treatment catalog changes as pharmacy availability, clinical protocols, and platform offerings evolve.

Where do Healthaide’s medications come from?

Healthaide works with vetted, licensed U.S. pharmacy partners.

Can I rename a medication for my patients?

You can configure a patient-facing display name where the platform and care model permit it.

Can medications be white labeled with my brand?

Potentially. White-label medication packaging depends on the medication, pharmacy, regulatory requirements, and volume.

Where do I set default provider notes, patient instructions, and the sig per medication?

For Clinic partners operating an approved own-provider network, authorized clinical users can configure default provider notes, patient instructions, and prescription sig settings where the platform permits.

Can I choose not to carry a product?

Yes.

Do patients have to fail on tirzepatide before getting Retatrutide?

No, that is no longer required.

What is a beyond use date and why does it limit supply?

The beyond use date is how long a compounded medication remains usable.

Why do some products only offer a 30 day supply?

Because their beyond use date does not extend far enough to safely ship more at once.

Are six month medication supplies available for every product?

No.

Why is Epitalon not available in a three month or six month supply?

The Epitalon protocol is a 20 day sprint, not to exceed twice per year.

Is AOD-9604 still on the formulary?

Use the live Healthaide catalog as the current source for medication availability.

Is Melanotan II available?

Use the live Healthaide catalog as the current source for medication availability.

What BMI is required for GLP-1 weight management therapy?

Healthaide's clinical criteria for branded GLP-1 weight management require a BMI of 30 or higher, or a BMI of 27 or higher with a qualifying weight related health condition.

Can a patient continue on a GLP-1 if they drop below the qualifying BMI while on treatment?

Patients who originally qualified, started care appropriately, and dropped below the BMI range because of treatment may be continued on therapy as maintenance care.

Does prior approval from another provider automatically qualify a patient?

No.

Does Healthaide use a subscription model for refills?

No. There is no traditional subscription or auto-billing. Refills are patient initiated inside their portal, with automatic reminders. Patients can refill as early as 10 days before their next dose and must answer clinical questions before a refill runs.

Who controls the formulary and prescribing decisions?

Clinical prescribing and formulary availability are controlled by the responsible provider network, clinical protocols, pharmacy availability, and applicable law.

Can a partner request new treatments, tests, or services?

Yes. Healthaide partners can request or suggest new treatments, tests, services, or pharmacy offerings.