Understand refills and how the system handles them

Refill reminders run automatically. The patient requests a refill from their portal, a provider reviews, and the system routes the visit type.

This explains how refills work so your team can answer patient questions.

1. 01

   The system handles refill reminders automatically.
2. 02

   When a refill becomes available, the patient can start the refill from the patient portal.
3. 03

   If the refill requires another health intake screening exam, the patient completes the required questions and a licensed provider reviews the request.
4. 04

   A submitted refill that is waiting for provider review can appear as a pending treatment request under Prescriptions.
5. 05

   The pending request shows the patient that the refill is being processed without creating a second completed prescription before provider approval.
6. 06

   Once the provider approves the refill and creates the prescription, the prescription becomes the active record for that order.
7. 07

   The applicable provider evaluation or exam fee is included based on the care model and pricing for that refill.
8. 08

   When a synchronous visit is required, scheduling and visit routing are handled through the applicable provider network.

For patients using the Healthaide Provider Network, Healthaide manages provider coverage and routing.

For clinics using an Own Provider Network, State Coverage > Exam Routing by State, provider licensure, and treatment Exam Assignment determine whether care is handled by the clinic or by the Healthaide Provider Network.