Healthaide Provider Network
Use the Healthaide Provider Network
For Brand Partners and clinics using Healthaide providers: use the approved treatments and states. Your clinic does not need to onboard its own providers or build its own intake exams.
Start here: get ready for patients
Choose your provider path, complete the launch checks, and know when your clinic is ready to accept patients.
40 articles
Choose your setup path
Everyone completes the account and launch steps. The clinical setup depends on which providers will care for your patients.
Own Provider Network
Set up your own provider team
Your medical director signs for clinical oversight before other providers join. Complete provider approval, state routing, and exams for each applicable product variant before prescribing.
Using your own providers in some states and Healthaide in others? Follow the Own Provider Network path and confirm each state and treatment with your onboarding contact.
Your path to launch
Follow the order below. Your onboarding plan identifies who owns each task and what your team has already completed.
Billing card first
Account owner
Sign in, then have the account owner add the card on file for subscription billing and rare late refunds before setting up Earnings.
Connect payouts
Owner or bank-account controller
The owner or primary bank-account controller connects Stripe for payouts in Earnings, creating an account if needed. Complete all requested bank, business, personal, and tax ID or EIN details. Stripe does not process patient payments here.
Review settings and domains
Clinic admin
In Settings > General, check your business details, colors, logo, and background. Open the patient intake and portal links to confirm the domains and branding.
Set pricing and invite your team
Clinic admin
Set your clinic's prices for each medication and variant. Add optional discounts and memberships, then invite users with the access they need.
Complete your provider setup, if applicable
Own Provider Network only
For your own provider network, onboard the medical director first. Have each provider complete their profile, credentials, signature, and schedule. Wait for Healthaide's NPI and pharmacy-network approval, then set exam rules, assign exams to product variants, and confirm state routing before prescribing.
Publish your launch products and workflow
Clinic admin
After any required clinical setup, review the patient experience and prices. Publish the products you will offer and your first workflow, then recheck every patient link.
Check the patient journey
Clinic team
Add yourself as a patient and inspect the portal. A test order is optional and is a real order. A discount may bring the medication to cost, while exam, shipping, processing, and other charges may still apply. Confirm the full total before placing it.
Request the final launch review
Clinic and Healthaide
Resolve setup or test issues with your onboarding contact. Wait for Healthaide's final review before sharing patient links.
Before you invite patients
Your onboarding contact confirms the final launch review before you share patient links. A successful checkout or optional test order alone does not authorize launch.
Browse all getting-started guides
Find account access, settings, training, and detailed answers.
Launch essentials 8
The ordered setup guides and the own-provider route.
Planning and support 7
Choose the right path and know who helps after launch.
Account and team 12
Login, access, ownership, and staff permissions.
Brand, email, and notifications 6
Optional identity details and message settings.
Daily operations 4
Learn the dashboard and clinic tasks.
Provider tools 3
Training and manual orders for approved own-network providers.
