Account activation step 3 — confirm your domains and email sending
How to verify your patient intake and portal domains are active, and how to set up your custom email sending domain by adding DNS records.
My patient intake domain shows ACTIVE and loads my products.
My patient portal domain shows ACTIVE and opens a login page.
I have added the email DNS records, or asked my team for help.
Where to go.
Settings › Domains
Our team has already connected your domains. Your job is to confirm they are active and finish the one email step that needs your domain provider.
Confirm your two portal domains.
At the top of the Domains page you will see counters for Active, In Verification, and Need Attention.
Patient Intake Domain.
Where patients browse your products and complete checkout and intake. Confirm it shows a green ACTIVE badge, then open it in a new tab to make sure it loads your products.
Patient Portal Domain.
Where patients log in to manage prescriptions and message your team. Confirm it shows ACTIVE and opens to a login page.
Set up your email sending domain.
The Email Sending Domain section lets patient emails send from your own domain instead of Healthaide's default. If it shows AWAITING DNS, follow these steps.
Note
