Account activation step 3 — confirm your domains and email sending

How to verify your patient intake and portal domains are active, and how to set up your custom email sending domain by adding DNS records.

Where to go

• Settings › Domains

Check each domain configured for your launch with your onboarding contact. Confirm the domain is active and opens the intended experience. Configure a custom email sending domain when it is part of your agreed launch setup.

Confirm your two portal domains

At the top of the Domains page you will see counters for Active, In Verification, and Need Attention.

• Patient Intake Domain: where patients browse your products and complete checkout and intake. Confirm it shows a green ACTIVE badge, then open it in a new tab to make sure it loads your products.
• Patient Portal Domain: where patients log in to manage prescriptions and message your team. Confirm it shows ACTIVE and opens to a login page.

Set up your email sending domain

The Email Sending Domain section lets patient emails send from your own domain instead of Healthaide's default. If it shows AWAITING DNS, follow these steps.

1. 01

   In the Email Sending Domain section, find the table of DNS records. Each row shows a Type, a Host, and a Value.
2. 02

   Log in to your domain provider (the company where you bought your domain, such as GoDaddy, Namecheap, Google Domains, or Cloudflare) and open its DNS settings.
3. 03

   Add each row as a new record, copying the Type, Host, and Value exactly. Use the small copy icon next to each value to avoid typos.
4. 04

   Save your records, then return to Healthaide and click Check DNS. Allow time for DNS verification and check the status again.

Before moving on — checklist

• My patient intake domain shows ACTIVE and loads my products.
• My patient portal domain shows ACTIVE and opens a login page.
• If custom email is part of my launch scope, I have added the DNS records or asked my team for help.