What's new

Step-by-step guide for patients to add, label, change, and delete shipping addresses in Settings > Addresses, set a primary address, and confirm the right address at checkout before every order.

Healthaide will try to accommodate expedite or address-change requests after approval, but cannot guarantee anything and will not refund the order if the medication does not arrive on time.

Orders ship to the address selected at checkout. The primary address is pre-selected by default, and a patient can pick another saved address for one order or make it their new primary.

Patients manage addresses in the patient dashboard under Settings > Addresses: Add Address, label it, optionally make it primary, or delete addresses they no longer need.

The patient is. Once a prescription ships it cannot be returned, restocked, or refunded. Healthaide handles platform, pharmacy, and carrier issues, but cannot refund orders that ship to the wrong address because of patient error.

Patients confirm the shipping address at checkout and are responsible for it. If the order went to the wrong address because of patient error, Healthaide cannot accommodate a refund. Platform, pharmacy, and carrier issues are handled by Healthaide.

Create a source link in Healthaide, select the right outbound event, inspect a HighLevel inbound webhook sample, map fields, and verify a test contact.

A Healthaide-provided HighLevel CRM is normally pre-connected when purchased; new lead-source IDs and custom workflows may need additional webhook and field mapping.

Give each partner or campaign a distinct Healthaide tracking link, optionally use a discount code, then review lead sources and exported reports. Healthaide does not calculate or pay partner commissions.

Healthaide can attribute leads to athlete, influencer, and affiliate links, but it does not run partner commission calculations or payouts.

The baseline connection for a Healthaide-provided CRM is normally set up for you; additional tracking fields, new events, or an independently owned CRM may require configuration.

Add yourself as a patient, optionally place a real test order, then request the final launch review.

Add the billing card first, set up payouts and clinic settings, publish products and a workflow, complete applicable clinical setup, then request launch review.

Connect a Stripe account and bank through Earnings for clinic payouts, complete verification, and troubleshoot payout errors.

Confirm the billing card, payouts, branding, prices, domains, published catalog and workflow, and final review. A real test order is optional.

Yes. Link a Stripe account for clinic payouts, or create one during Stripe Connect setup.

Connect and verify a Stripe Connect payout account in Earnings, then set a schedule or use Get paid.

How to review your product catalog, set retail pricing, and publish the products you want patients to see.

How to verify your patient intake and portal domains are active, and how to set up your custom email sending domain by adding DNS records.

Refill reminders run automatically. The patient requests a refill from their portal, a provider reviews, and the system routes the visit type.

A step-by-step view of the patient path through treatment selection, payment authorization, health intake screening, scheduling when required, provider review, and fulfillment.

Add a patient manually from Patients using first name, last name, and email, then send the patient portal invite.

Own Provider Network clinics use State Coverage > Exam Routing by State to set each state to Your Clinic, Healthaide, or Disabled. Provider licensure and Exam Assignment also determine who handles care.

Patients resume incomplete applications from Dashboard. Once a health intake screening exam is submitted, the request appears under Prescriptions with the current review or visit status.

The Sessions page tracks each intake with these status filters: In Progress, Awaiting Approval, Approved, Rejected, Completed, Expired, and Cancelled. There is also an internal, protected Request Information status.

Healthaide Provider Network patients generally sign Healthaide consent annually. Own Provider Network clinics determine the consent workflow for care provided by their own clinical team.

The patient completes the intake required for the new treatment. Whether consent must be signed again depends on the provider network's consent requirements.

Patients choose treatment, complete the required intake and consent steps, submit their health intake screening exam, complete any required video visit, and then move into provider review and pharmacy fulfillment if approved.

Clinical treatment checkouts include the applicable provider evaluation or exam fee. The amount depends on the provider network and current product pricing.

Add the subscription card first, then set up payouts, settings, pricing, products and workflow, applicable provider exams, and final review.