Connect your bank for payouts

Connect a Stripe account and bank through Earnings for clinic payouts, complete verification, and troubleshoot payout errors.

Before you start

The account owner first adds a card on file for subscription billing and rare refunds more than one week after a patient's purchase; a full description accompanies any such charge. Complete this before Earnings setup. The business owner or person authorized to manage the primary business bank account should complete the payout connection. Have the bank details, business and personal information, and tax ID or EIN requested by Stripe available. Do not send these details to Healthaide through chat or support.

Where to go

• Clinic portal > Earnings > Connect bank through Stripe Connect

Set up the payout account

1. 01

   Open Earnings and select the option to connect your bank through Stripe Connect.
2. 02

   Sign in to your Stripe account, or create a Stripe account if you do not have one. Complete the Stripe Connect onboarding steps for the business.
3. 03

   Enter the primary business bank account and all business, tax ID or EIN, and personal details Stripe requests for verification. Review any outstanding requirements in Stripe before finishing.
4. 04

   Return to Earnings and confirm the connected bank account. Set the payout schedule or minimum amount that fits your account.
5. 05

   Use Get paid in Earnings to request an available payout or manage the connected account when appropriate.

How payments work

Healthaide does not use Stripe to process patient payments. Stripe Connect is used to send clinic payouts to the connected bank account. Incomplete or unverified information can prevent a payout even when the account appears connected.

If the first payout fails

Open the connected Stripe account and review every required or incomplete business, tax, identity, and bank detail. Correct what Stripe requests, then check the payout status in Earnings. If the error continues after the account is complete, contact Healthaide support with the payout status. Never send a full bank account number or tax ID in a support message.