Shipping and Delivery

How long does shipping take?

Set the expectation at three business days, door to door.

Is there a shipping cutoff time?

There is no strict cutoff time.

If a patient orders multiple medications, is shipping charged per product or per order?

Per product.

Do you mark up shipping?

No.

Can patients track their orders?

Yes.

What if a patient says their order went to the wrong address?

The checkout confirms the shipping address before the order is placed, and patients can store alternate addresses.

Are the pharmacies US based?

Yes, all US based.

How is a patient assigned to a pharmacy?

Patient pharmacy assignment is network routed by product, state, and clinical fit.

What does pharmacy fulfillment look like behind the scenes?

Fulfillment varies by product and partner.

Why does an order still show as processing several days after it was placed?

Some pharmacies in the network ship Monday through Thursday only and operate on a one to three day fulfillment timeline.

Who handles cold chain compliance, lost packages, and replacements?

The pharmacy partners handle cold chain compliance, lost package handling, and the replacement workflow.

Can I integrate my own preferred pharmacy with the platform?

Our preference is to beat your current pharmacy pricing through our existing network.

How does Healthaide's pharmacy pricing work for me?

Healthaide acts as a group purchase ordering system across the full client base.