How does a patient add, change, or delete a shipping address?

FAQShipping and DeliveryUpdated Oct 15, 2026

Patients manage their addresses in the patient dashboard under Settings > Addresses.

To add an address, select Add Address, give it a label (for example, Second Home), enter the address details, optionally choose to make it the primary address, and save. A patient can have several saved addresses, such as Home, Second Home, and Third Home.

To change the primary address, set any saved address as primary at any time. To remove one, delete it from the same list.

Patients can also add or pick an address at checkout. Whichever way they do it, they should confirm the address on the cart or checkout step before paying, because a shipped prescription cannot be returned, restocked, or refunded.

add addresschange addressdelete addressshipping addresspatient dashboardsettings
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