How a new patient gets care

SOPHow Patients Use the SystemUpdated Jun 18, 2026

The full patient path from your site to delivery, including ID verification, payment authorization, consent, and provider review.

This is written so your team understands the full path a patient takes.

The patient starts on your site, chooses a category such as weight management, picks a medication, and selects Get Started. The link moves to your intake domain.

Patient checkout Step 1 of 4 Select Product with category filters and medication list

The patient verifies their email for HIPAA compliant validation.

The patient completes one time ID verification by scanning the front and back of a government ID through a QR code. This supports the hormone services.

Checkout Step 2 of 4 asking if the patient is new or existing

The patient reaches the payment step. Payment is authorized, not charged. If the patient does not qualify for care, the authorization is released and nothing is charged.

New patient intake form showing personal details, date of birth, gender, and physical information fields

The patient signs the consent document one time. It will not appear again until it expires.

After checkout the patient lands in their patient portal, where they can apply for care for any medication in the marketplace.

A patient already on a GLP can transfer care by uploading a prior prescription or vial from the last three months and selecting a matching dose. A provider reviews it. A new prescription starts at the lowest dose and titrates up.

Providers review and approve. For most states care is asynchronous by default. Hormone services require a synchronous visit.

Note

Patients should rarely need to return to your public site. The marketplace in their portal is where ongoing care happens.