Set up your custom email sending domain
This video walks through the full process of connecting a custom email sending domain in Healthaide, from navigating to the Domains settings page, entering your domain and sending address, adding the CNAME records to your DNS provider, and verifying the connection.
Key points
- Navigate to Settings, then Domains, then Email Sending Domain in your clinic portal.
- Enter your business domain name and a sending address such as noreply@yourdomain.com.
- Using a no-reply address is recommended for system notifications so patients contact you through the portal instead of replying to automated emails.
- After saving, Healthaide generates two CNAME records you must add to your DNS provider (such as GoDaddy).
- DNS propagation can take a few minutes up to 48 hours. Click Verify in Healthaide once the records are in place.
- A green checkmark confirms the custom domain is active and all patient system emails will send from your domain.
Transcript
Hey everybody, this is Kris with Healthaide. In this video we're going to be covering how to set up your custom email sending domain. You can get here by logging into your clinic portal, go into the Settings tab, and in the dropdown menu go to Domains. At the bottom of the Domains page you're going to see Email Sending Domain right here, and you can click Configure Email Domain.
You can see an email that we're sending out. This is going to the patient when the patient asks to sign into their portal and we need to send them a secure link for them to log in. And you can see this email here is being sent from support@healthaide.io. But I want to change this, I want it to come from something else.
So once I click that button for Configure Email Domain on the bottom, I'm just going to type in the domain name of, likely it's going to be the domain name of your business. It doesn't need to be, you could have some sort of variation. For example we're healthaide.io, but in this example I'm going to be using healthaide.us.
Maybe you want to send emails from a different domain name. I'm also going to put in here noreply@healthaide.us. This is because these are system notifications. I don't want somebody replying to this email. They should instead message me inside of the portal, or maybe they can message our support email, but I don't want them to reply to this system notification.
If you did however want replies, you could just type in something like notifications@yourdomain.com and you could have somebody be responsible for replying to system notifications. Most of the time no-reply is the best option here, and then have them message you and reach out through whatever email or messaging system is best for you to get in touch with them and answer any questions.
So once I do this I'm going to click on Save, and then you're going to see these domain CNAMEs pop up here. Now most of you have purchased your domains somewhere like GoDaddy where you would have DNS management available to you. You would just go to My Products, you'll see your domain listed there, and you would go into the DNS management.
Inside the DNS management you're going to add the two CNAME records that Healthaide provides you. This connects your domain to the email sending service so that your emails go out from your own domain rather than from Healthaide's default domain.
Once you've added both CNAME records into your DNS provider, you come back to Healthaide, and you click Verify. It may take some time, anywhere from a few minutes to up to 48 hours for DNS to fully propagate, so be patient. Once it is verified you'll see a green checkmark and your custom email sending domain will be active. From that point on all system emails to your patients will come from your custom domain.
