Why is there a one time ID verification step now?

FAQLabs, Hormones, and ID VerificationUpdated Sep 7, 2026

It is required for hormone treatments. The patient scans a QR code and uploads the front and back of their ID once, hosted securely. For clinics running their own providers, ID verification is a toggle in the Exam Builder that can be configured per exam.

id verificationhormones
FAQSep 24, 2026

What does a patient experience from start to finish?

Patients choose treatment, complete the required intake and consent steps, submit their health intake screening exam, complete any required video visit, and then move into provider review and pharmacy fulfillment if approved.

FAQSep 24, 2026

What is the difference between a brand partner and a clinic partner?

A Brand Partner relies on the Healthaide Provider Network. A Clinic Partner can operate an Own Provider Network and configure state coverage between its own providers, Healthaide, or Disabled.

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